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94-Year-Old Disabled Filipina Grandma, Forced to Endure Painful 16-Hour Flight in Economy after Airline Kicks Her from Business Class

A 94-year-old grandmother with disability was forced to endure a painful 16-hour flight from Los Angeles, California to Melbourne, Australia after a flight attendant from United Airlines refused to attend to her needs in business class.

Paz Orquiza is a Filipina grandma who lives in Melbourne; she recently went on a trip to LA for a family reunion.

According to her granddaughter, Marianne Santos Aguilar, Nanay Paz spends most of her day in bed due to severe arthritis and degenerative bone structure in her neck. So, when she agreed to take the trip to LA, her grandchildren pitched in to buy her business class tickets to ensure a comfortable plane ride.

Happy moments before the flight back home as the family bids goodbye to Nanay Paz at the airport
Photo credit: Marianne Santos Aguilar



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The flight from Melbourne to LA had been great, with the crew ensuring that she was safe and comfortable but the flight back home last February 2 was something else.

Marianne narrated in a Facebook post:

My aunt [Nanay Paz’s daughter Rose Benedicto] traveling with her in Economy asked the Business Class flight attendant, Shauna, if she can assist my grandma with simple tasks such as opening her food or reclining her seat, similar to what my aunt helped with on her outbound flight.

Without any sympathy or compassion, Shauna said my grandma’s only options were to 1) move to Economy with my aunt or 2) take another flight and purchase another Business Class ticket for my aunt.

The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to accommodate the needs of passengers with disabilities, neither of which was complied with here.

Rose commented on Marianne’s post, revealing that Shauna told her, “People pay to be in business class” and refused to allow her to assist her mother – even if she was able to do that during the flight from Melbourne to LA.

Click “Next Page” below to read what happened next


Source: DefinitelyFilipino
94-Year-Old Disabled Filipina Grandma, Forced to Endure Painful 16-Hour Flight in Economy after Airline Kicks Her from Business Class

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